Tech Support Channels
A 60–Minute Ticket Response Time Guarantee
We offer a 1–hour response time warranty for each ticket or email that you submit to our help desk team. We will rapidly answer all typical queries and forward the issue to our system administrators if any further assistance is needed. If you order our Optional Admin Services package, we’ll carry out any of the included services at a time that has been discussed with you beforehand.
A Top–Class Help Desk Service
Our tech support staff will be available to you twenty–four–seven if you need help working with our Website Control Panel or with any of the apps that we have preinstalled on your behalf on the server. Furthermore if you require assistance tackling the day–to–day admin tasks on your dedicated server, you can examine our Optional Admin Services package, which includes data backup hard disk drive storage space, Operating System updates every week, troubleshooting and installation procedures, server monitoring and restarting services, etc.
An Intuitive Help Area
Each dedicated web hosting plan is equipped with our charge–free Website Control Panel, which offers an exhaustive knowledgebase and a collection of step–by–step video tutorials. Whenever you need assistance while working with the Website Control Panel, just click the Videos or Help buttons located in the top right corner.