Help and Support Channels
A 60–minutes Ticket Resolution Guarantee
Each ticket you submit to our tech support team will be replied to in up to 60 mins. All general inquiries are going to be resolved immediately. However, if the support request you have submitted needs the assistance of an experienced admin technician, we’ll address the ticket to him and will let you know about the postponement.
Qualified Customer Help And Support Service
Our technical assistance staff is going to be on shift for you 24/7 to to attend to all help demand tickets that you send to us. We offer client assistance for the software applications that are installed in advance on your machine. These include our in–house built Website Control Panel, the preferred Operating System as well as the server admin panel (with respect to the VPS type).
An Informative Help Zone
Each part of the Website Control Panel that is included cost–free with your VPS has an incorporated collection of articles. You will see a selection of thorough how–to articles and reviews and a selection of step by step video training materials that illustrate all the important website control duties. You can view them by pressing the Help or Video keys in the top right corner of each Control Panel section.