Lots of users who begin using their 1st web hosting account, or switch companies, usually have inquiries with regards to how given procedures are performed or run into problems when setting up various things, including e-mails, website settings, and so on. That is why, many web hosting providers have prepared documentation with popular questions and issues so as to help their clients receive information swiftly and seamlessly. Consequently, the help desk staff members can focus on real problems that given customers may be encountering, as the solution for the smaller things will be available on the web and customers can easily solve them without having to get in touch with the help desk support team. Having exhaustive documentation is essential, particularly for new clients with no experience whatsoever, as the hosting service entails loads of features and lots of people can become confused about what to do. A good knowledge base can both help you do the things that you wish and get to know how the hosting service works as a whole.

Extensive Online Documentation in Cloud Website Hosting

Our cloud website hosting plans feature an exhaustive knowledge base where you can find info on all the problems that you might possibly chance upon and their solutions. You can acquaint yourself with how to set up and administer a mailing list, how to use an .htaccess file, or how to continue if the settings of your email client are correct, but still you’re unable to send emails, for instance. We have done our utmost to be as thorough as possible and to encompass all possible options in order to save you time and efforts and to supply you with different solutions for every issue. The knowledge base comprises educative articles as well – both generic ones about the web hosting service as a whole, and more specific ones, which will let you in on the features and functions of the Hepsia Control Panel. You can find articles that are dedicated to specific features and functions in every section of the Control Panel, whilst if you want to see the whole archive of articles, you can go to the all-encompassing Help section.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated plans come with elaborate online technical documentation where you will find information about all the functions that our custom-built Hepsia hosting Control Panel comes with, as well as solutions to different questions and issues that you may confront. All installation guides offer comprehensive explanations, so you will not have to worry about overlooking something in case you’re intending to export a database, for instance. The troubleshooting articles cover a number of potential causes of particular problems and the solution for each and every one of them, so in case you’re unable to send email messages although you have the right outgoing mail server settings, for instance, you can quickly find out what the reason for this may be and fix the issue with several clicks of the mouse in your mail client. As Hepsia has quite a lot of features, you’ll be able to find relevant articles in each section. In case you’d rather browse all help articles, you can use the Help menu, which is located in the upper right-hand side of the screen.