If you’ve ordered a web hosting plan and you have some inquiries connected to a specific function/feature, or if you have faced some obstacle and you require assistance, you should be able to contact the respective support team. All hosting providers use a ticketing system no matter if they offer other means of contacting them apart from it or not, due to the fact that the most efficient way to fix a problem most often is to use a ticket. This form of correspondence makes the replies exchanged by both parties simple to follow and enables the customer service staff representatives to escalate the situation if, for example, an admin needs to intervene. In the general case, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which means that you will have to use at least 2 different accounts to get in touch with the client care team and to actually manage the hosting space. Incessantly switching from one account to another might often be a drag, not to mention the fact that it requires a lot of time for most web hosting providers to respond to ticket requests.

Integrated Ticketing System in Cloud Website Hosting

In stark contrast to what you may find with lots of other web hosting providers, the trouble ticket system that we use with our Linux cloud website hosting is an indivisible part of the Hepsia hosting Control Panel, which is included with all accounts. You won’t need to memorize several login names and passwords, since you will be able to manage both your tickets and the web hosting account itself from one location. So, in case you have a question or confront a challenge, you can contact our client care staff straight away. Our ticketing system comes with an intelligent search functionality. This goes to say that even in case you’ve posted plenty of tickets over the years, you’ll be able to track down the one that you want without effort. Also, you can read knowledge base instructions for troubleshooting commonly faced challenges.

Integrated Ticketing System in Semi-dedicated Servers

In case you have a semi-dedicated server account with us and you would like to contact our tech support staff members, you’ll be able to post a ticket straight from your Hepsia hosting Control Panel instead of going through an entirely different technical support platform as you’ll have to do with the vast majority of hosting providers on the market. Our integrated trouble ticket system will enable you to open a new ticket easily and to browse through older tickets using a smart search filter. Plus, you’ll be able to have a look at the relevant knowledgebase articles that our system will present to you on the basis of the category that you choose for your new ticket. You can accomplish all of the abovementioned operations without logging out of your Control Panel at any time, which means that in case you experience any obstacle or have a question, you can contact our technicians and fix the problem in question in less than one hour through a single support platform.