When your hosting supplier provides live chat support, you will be able to speak to a representative in real-time and find out helpful info or get an issue resolved in a timely manner. The basic advantage of using chat as an alternative to calling to consult with a live person is that you need only a computer with world wide web access, therefore you will not pay any charges in the event that you are in a different country or state. In addition, it will be a lot quicker to copy and paste details for instance domain names, usernames or error messages in other words details which are sometimes hard to share with the other party over the phone. The live chat is also a considerably faster way to contact your web hosting provider's support team as compared to using a ticketing system. What's more, if some problem needs more time to be taken care of, you'll be able to do something else entirely while you wait for support on the live chat, so you will not lose time - something that is not possible when you're on the phone.

Live Chat Support in Cloud Website Hosting

As part of the support services that we supply for all of our Linux cloud website hosting, we have live chat support that is online 24x7, even on holidays. You will be able to contact us no matter if you already have an account or not, considering that we will support you with all sorts of things, ranging from providing you with general info on our services in case you aren't a customer yet and you're interested in purchasing one of the plans, to helping you with creating an email account in an e-mail client. Some issues are more complicated and time-consuming, which means that you will need to use the ticketing system which is incorporated into our Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on our live chat for various things.

Live Chat Support in Semi-dedicated Servers

We provide live chat support as a part of our services, so when you have any questions for our semi-dedicated plans, you'll be able to get in touch with our customer support team at any time no matter if you have already acquired your account or not. Generally, the chat service is for billing, pre-sales and general questions and issues, but we can help you with many technical questions too. We can help you pick the right plan for your sites in case you do not have an account yet, we can answer any kind of billing questions or concerns you have or we can help you with setting up your new email address on your personal computer or smart phone - all the aforementioned will be done in a timely manner because our live chat service is available all the time, every single day. Whenever you require support, you're able to chat with an agent and save a long time.