In case you’re a site owner, a problem could always crop up and it does not automatically have to be connected to the hosting service itself. For example, something may go wrong when you bring an Internet application up to date or some critical data might be edited or deleted unintendedly. No matter what the essence of the problem is, you will have to touch base with the client service team and request them to retrieve a backup or to assist you in dealing with the problem that you are experiencing. How promptly they’ll do this will predetermine the period of time that your sites will be offline. For given websites such as community sites or e-commerce portals, a longer downtime interval too often equals losing users and cash. With that said, it is extremely important that you use the services of a hosting company that offers not only a good help desk service, but also a prompt one.

One-Hour Response Guarantee in Cloud Website Hosting

If you are using any of our Linux cloud website hosting and you have an inquiry or confront an obstacle, you can touch base with us 24x7x365 by opening a trouble ticket or by sending an email and we will make sure that you obtain an answer in less than sixty minutes. In case the issue can be resolved, we’ll do it before we reply to you, while in case there is something that you need to do on your end, we’ll give you all the necessary details – what settings to check, what possible solutions to try out, etc. Normally, you’ll get a reply within maximum 30 minutes, which implies that waiting for hours on end or even for more than one day to receive assistance is something impossible. Our 1-hour response time guarantee applies to any inquiry that you might have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer care staff members will be at your service all the time and they’ll reply to any ticket that you send via our hosting Control Panel within no more than one hour. The response time is guaranteed no matter if you’ve got a generic enquiry regarding your semi-dedicated server or you confront an obstacle and you will not have to wait even that long for most issues. Regardless of what the nature of the issue is or what time it is, we will be there to lend you a helping hand, as we’re available 24 hours a day, 7 days a week to cope with any billing, technical or general issue. In case you get in touch with us about anything that’s within our power, we will solve it before we reply to you, which means that you will not have to wait around for hours or days while the problem persists. If there is something that you have to do on your end, we will give you the necessary information – what possible solutions to try, what actions to take, etc.