24/7 Customer Support in Cloud Website Hosting
All of our Linux cloud website hosting offer you 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring for our services well before you make a purchase or you are a current client and you have any question or a difficulty, you're able to contact us anytime, including weekends and holidays. We have many channels to contact us - several telephone lines around the world for your convenience and live chat support for pre-sales, billing and general questions; e-mail messages and support tickets for more technical issues or any troubles that need longer time to investigate and resolve. In contrast to various other website hosting service providers, our trouble tickets have a warranted max reply time of only 1 hour, so no matter what the problem is, it'll be resolved timely and you won't waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
You'll be able to try out our support services even before you purchase a semi-dedicated server account from our company since we have telephone and live chat support for pre-sales, billing and general questions. Our representatives can help you find the ideal plan or provide you with details about our servers, so as to confirm if the system requirements for your websites are met. When you're an active customer, you will also be able to get in touch with us through email or through our ticketing system, that is accessible from the Hepsia website hosting Control Panel. We warrant that any time you use these two ways of contact, you'll receive a response within no more than one hour and that’s 24/7, which includes weekends and official holidays. In case you've used the website hosting services of other service providers, even large ones, you're able to compare the reply time as it ordinarily takes a full day for them to handle a support ticket.
24/7 Customer Support in VPS Servers
Each and every VPS server plan that we provide features 24/7 customer and technical support, so if you encounter any trouble with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you're able to contact us at any moment, even holidays and weekends. For your convenience, we offer different means of communication - phone support with several local numbers internationally, live chat, emails as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical matters as it will be much easier to track what's going on. The maximum warranted reply time for all email messages and tickets is 60 minutes, yet it rarely takes that long to receive help. When you acquire the Managed Services upgrade that we offer, our admins will also support you with any third-party software issues.
24/7 Customer Support in Dedicated Servers
All of the dedicated server plans that we provide come with 24/7 support via numerous methods of communication and with a one-hour max reply time guarantee. When you want to learn more about the plans or you have various general or billing questions, you can call one of the local numbers that we have worldwide or you may use our live chat service and consult with a live agent. For solely technical problems that need assistance from a tech support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an e-mail message, as all these channels are more appropriate to track a particular matter. The response time for them rarely exceeds 30 minutes, so you can forget about waiting for a full day so as to receive support. The support service is available for all server-related issues, including the pre-installed software. If you want support for third-party applications, you can consider acquiring the Managed Services upgrade that we supply for all packages.